Available courses

Course at a glance

  • 30 mins
  • English
  • Enrolment Duration: 3 months

About the course

Almost all of us have at least a few irrational fears. It could be that you’re scared of mice. Or perhaps a trip to the dentist brings you out in a cold sweat. For most people, these fears are minor.

But what if your fear is being interviewed?...

Well, you wouldn't be alone. According to a recent study, over 90% of adults are anxious about job interviews.

Fear, nerves and stage fright can keep you from the job you want. And it's easy to see why interviews can be nerve-wracking, but it doesn’t have to be that way. The scary interview situation is pretty easy to handle if you master a few basic tactics and techniques.

This factsheet will help to lay them all out.

By the end, you'll learn that confidence grows out of preparation,

Nerves are normal,

And why a wacky tie, might be a bad idea.

The aim of the factsheet is simple – we want to give you the skills and knowledge, so you feel confident and deliver your best performance at your next interview.

Key Insights

  • Preparation - The preparation for your interview should start the minute that you find out your application has been successful.
  • Keep Calm - If you feel nervous on the day don't worry. Nerves are natural - it’s how we know that we care, but try to take control of your nerves with a planned approach to your interview.
  • What to Wear - The world of work attire has changed dramatically in the last twenty years, but an interview is still an interview, with certain rules and no-nos.
  • Arrive in Style - Make sure you are clean, tidy and take the opportunity to smile and look like you are happy to be there.
  • Top Tips - Sometimes, it's the little things that can make a big difference. In this section of the course we've pulled together our top tips to improve your interview technique
  • What not to say - It's easy to come up with things that you know you shouldn't say in an interview, but when the pressure is on the reality can be different.
  • Competency Question STAR - Competency-based questions are designer to make the job application process as objective as possible.
  • Presentation - The dreaded interview presentation is actually the opportunity to showcase your ability.
  • Questions - Interviews often end with the interviewer asking "Do you have any questions for us?"

Who is it For?

  • Anyone who gets nervous at the thought of attending an interview
  • Aimed at improving the interviewee skills, not the interviewer

Course Format

Learn at your own pace during this exciting, animated explainer course. You can work through the entire course, or, because we know how busy life can be, you have the option to go straight to particular skills you'd like to work on.


  • 5 mins
  • English


Before you raise that sceptic eyebrow of yours, we’re not talking about a celebrity endorsed self-help trend, nor are we asking you to give up all your worldly possessions in order to become a Buddhist monk. 

We’re talking about a scientifically-backed method that makes dealing with work issues much easier. 

In fact, it’s a skill already practised in some of the most successful companies.

This course will teach you all about the benefits of mindfulness, and we’ll show you how it works.


  • What is Mindfulness? - In its simplest form, mindfulness means awareness. It’s about paying attention to the present moment. 
  • Mindfulness Toolkit - We’ve put together five of our favourite mindfulness practices and strategies that you can implement at work.
  • Mindful Breathing - Spend some time focusing on your breathing. As you breathe, simply identify the in-breath and the out-breath.
  • Concentration - Concentration is the anchor of mindfulness. Mindful Communication - Improve the quality of the communication between you and co-workers while simultaneously deepening your mindfulness practice.
  • Slow Down - We’re so used to rushing around all day, we sometimes forget there’s another way to live. We think that it’s “just how life is”. But, it’s not. And, of course, part of the point of mindfulness and meditation is to calm the mind.
  • Fast Track Mindfulness - Life can be busy, so it can be difficult to commit to being more mindful at the start. Discover quick tips, designed to introduce mindfulness into your day, in a subtle way


  • Anyone who feels stressed at work.
  • Executives who want to be better leaders.
  • Anyone seeking more focus, emotional strength and kindness for themselves or others. 


The course uses an animated explainer video to cover the key topics so you can learn in a fun and engaging way. There is also a practical toolkit section that you can work through at your own pace, designed to help build your own mindfulness.


  • 15 mins
  • English


Unfortunately, change has an interesting way of affecting people that can often result in resistance. 

This change management course will help you understand why people fear change so much, and you’ll discover some real world tools you can use to navigate change successfully in your business.


  • Resistance to Change Explained - Before you make any change, you need to carefully consider the reasons why   people might resist it.
  • The Change Curve - When change is first introduced at work, the people affected will typically go through four stages. These can be visualised on the change curve.
  • Navigating Change Successfully - Implementing change is never painless, but you can make the journey easier by   recognising where people are on the change curve and taking the right kind of action.


  • Anyone who wants to shake things up at work
  • Anyone who leads or manages a team
  • Anyone who currently fears change


Learn at your own pace during this exciting, animated explainer course. You can work through the entire course, or, because we know how busy life can be, you have the option to go straight to particular skills you’d like to work on.


Can you choose and use a leadership style that works for your team in different situations?

Explore what makes a good leader in this eLearning course and use the accompanying eBook or workbook to create your own leadership development plan.


  • Learn how to strengthen your leadership skills
  • Uncover different types of leadership styles that can help your team
  • Gain some leadership tips that would help in creating your own development plan


  • Understand the different facets of being a leader: leadership, management and facilitator
  • Choose a leadership style and match it to the team and situation
  • Understand the different qualities expected in a leader: 15 are explored in detail
  • Assess your development needs and identify how to bridge development gaps

Great teams are built on  mutual trust and rapport. Explore the leader’s role in facilitating teamwork: from establishing ground rules and clear goal, to promoting trust and managing the team.

In this full-day workshop, you'll discover the basic elements of each of these disciplines and how they work together to raise customer satisfaction, increase conversions, and enhance key events along the customer journey.


In the course MS PowerPoint 2016: Advanced, you will learn to perform the last adjustments in a presentation before presenting it to an audience. You will learn to set the slides transition and assign animation effects to the different objects on slides. You will adjust the animation settings and set the slide show timing. You will also set the properties of the presented slide show and add speaker notes to the presentation. You will try the options of delivering the presentation included in the new Presenter view. You will create your custom template and will learn to print a presentation and save it in different file formats.


  • Speaker notes
  • Slide transitions
  • Animation effects
  • Advanced animation effects
  • Assigning actions to objects on slides
  • Hyperlinks
  • Slide show timing
  • Custom slide show
  • Slide show settings
  • Hints on delivering presentations
  • Presenter View
  • Print settings
  • Saving presentations in various formats
  • Advanced options for saving presentations
  • Creating custom templates and themes
  • Application of custom templates and themes
  • Custom program settings


In the course MS PowerPoint 2016: Intermediate, you will learn to insert additional objects into the slides of presentations, namely tables, charts, SmartArt graphics, sound and video, and to further edit them. You will learn to organise slides, split them into sections and move them even between presentations. You will examine the presentation themes in details, customising the properties of the previously selected one. You will learn to add a footer to the slides and customise the slide master. You will also compare two presentations and will take a look at the work with comments.


  • Inserting tables into slides
  • Tables from external sources
  • Editing tables
  • Creating and editing SmartArt graphics
  • Various types of SmartArt graphics
  • Inserting charts into slides
  • Editing charts on slides
  • Adding sounds to a presentation
  • Adding a video to a presentation
  • Showing footer information on slides
  • Themes
  • Slide background
  • Manipulation with slides
  • Import of external data
  • Presentation sections
  • Slide master editing
  • AutoCorrect Options
  • Proofing
  • Comments
  • Comparison of presentation versions
  • Finding and replacing text and fonts


In the course MS PowerPoint 2016: Introduction, you will familiarise yourself with the user interface of the PowerPoint 2016 program where you will try various views of presentations. You will learn to enter text into presentations and insert graphical elements into them, including pictures, shapes, clip art, symbols or even equations. You will try to edit all the inserted objects and move them within or between slides. In case of text, you will apply the WordArt formatting. When inserting new slides into a presentation, you will learn to select a suitable layout of the predefined text placeholders. You will also try to change the selected layout as well as to restore the original one.


  • Basic navigation in the program window
  • Displaying presentations in different views
  • Navigation between the presentation slides
  • Getting help in PowerPoint
  • Creating a new presentation
  • Working with text boxes
  • Slide layouts
  • Bulleted list levels
  • Using tab stops
  • Paragraph formatting
  • Inserting pictures
  • Manipulating images
  • Advanced objects manipulation
  • Picture effects
  • Shapes
  • Shapes editing
  • WordArt tools
  • Symbols
  • Equations


The course MS Excel 2016: Advanced is focused mainly on the creation of charts and automation of the work in the program by using macros. Besides these main topics, you will also examine the insertion of various graphical elements into worksheets, such as shapes or SmartArt graphics. You will learn to prepare a table or the entire worksheet before printing and you will familiarise yourself with the options of protecting and sharing the workbook content. You will further familiarise yourself with the usage of macros, including their creation and editing and you will also examine the options of macro security.


  • Sparklines
  • Charts creation
  • Chart design
  • Chart formatting
  • Screenshots and screen clipping
  • Shapes
  • SmartArt
  • Themes
  • Proofing tools
  • Tracking changes
  • Comments
  • Managing multiple windows
  • Splitting worksheets into panes
  • Workbook views
  • Header and footer
  • Page setup
  • Microsoft account
  • File properties
  • Workbook protection
  • Workbook inspection
  • File AutoRecovery
  • Using templates
  • Compatibility issues
  • Saving a workbook to the Web
  • Introduction to macros
  • Macro recording
  • Macro editing
  • Macro security
  • Digitally signed macros


In the course MS Word 2016: Intermediate, you will learn to adjust the program environment to your specific needs. You will try effective formatting of text by using styles. You will apply the templates offered by the program to create well designed documents. You will examine the creation and editing of tables in order to better arrange the data of a list of records. You will learn to insert various graphical objects to documents, including pictures, charts, SmartArt graphics and shapes and you will try out their further editing directly in Word.


  • Basic Word settings
  • Customising the Quick Access Toolbar
  • Customising the Ribbon
  • Custom keyboard shortcuts
  • Working with multiple windows
  • Using styles and their customisation
  • Creating styles
  • Creating custom templates
  • Editing multi-page documents
  • Creating multilevel lists
  • Sorting lists in documents
  • Converting text to a table
  • Tabs
  • Creating a table
  • Editing the layout of a table
  • Editing the graphical appearance of tables
  • Calculations in tables
  • Design of an irregular table
  • Creating charts
  • Editing charts
  • Inserting pictures
  • Editing pictures
  • Inserting and formatting SmartArt graphics
  • Inserting and formatting shapes
  • Inserting screenshots


In the course MS Excel 2016: Introduction, you will familiarise yourself with the Excel 2016 environment and its documents and you will learn to control them. You will learn in each lesson to create tables step by step. You will find out how to enter values correctly into the cells and how to set the cell formatting, including conditional formatting. You will learn to manipulate each cell and cell range, you will learn to work with worksheets and entire files. You will create a chart and learn to create calculations by basic arithmetic formulas.


  • Introduction to the practical use of Excel
  • Excel window
  • Ribbon
  • Excel workbook
  • Creation and saving of a workbook
  • Opening an existing workbook
  • Manipulating worksheets
  • Navigation within a worksheet
  • Cell range selection methods
  • Adjusting rows and columns
  • Data entry into cells
  • Numeric values in cells
  • Moving and copying cell values
  • Copying and moving using the Clipboard
  • Font formatting
  • Alignment of data in cells
  • Borders and fill
  • Basic number formats
  • Date, time and percentage number formats
  • Cell styles
  • Copying formatting
  • Excel table
  • Conditional formatting
  • Basic formulas
  • AutoSum
  • Number and date fill series
  • Text series and custom lists
  • Sorting
  • Recommended charts
  • Instant data analysis
  • Pictures in Excel
  • Printing
  • Customisation of the program settings
  • Getting help with Excel

This module is applicable to your organisation if you use email as a form of communication. The legal standing of an email is the same as a letter on company stationery so being careful with what is sent and how it is sent is important, both to protect your reputation and avoid legal issues.

This module contains information regarding how using emails incorrectly can cause problems, not just for the organisation but also for its employees, clients and suppliers, and how sending mass emails can be perceived as spam.

This module covers…

  • Best practice when writing emails
  • A definition of SPAM and its consequences
  • Legal disclaimers


This training course has been created for companies , organisations and individuals that wish to expand their project management skills. This course was formerly known as the APM Introductory Certificate in Project Management (APMIC).

Accredited by the Association for Project Management (APM), the APM Project Fundamentals Qualification Online leads to an internationally recognised qualification and provides the foundation for further training and qualifications in the expanding project management field.

The course is equivalent to a two-day classroom workshop and takes between 10-–12 hours to complete. It combines multiple voices, animation and interactive exercises, providing training at a time, pace and location to suit individual requirements.

The course consists of 17 sessions which form a comprehensive introduction to the principles of project management.


  • An exam simulator which results in exceptional pass rates
  • Increased retention of learning
  • Less time taken to learn
  • Increased control and visibility of progress and achievement
  • Reduced travel costs
  • Accessible from any location


This course requires no prior knowledge or experience. It is designed for anyone looking to start a successful project management career, or wishing to understand the principles of project management.


Course Introduction

  • Using the Course
  • Course Objectives
  • Pre-requisites
  • Conventions/Terminologies
  • Professional Qualifications
  • The PM Community

Basic Concepts

  • What is a Project?
  • Projects vs Operations
  • Project Lifecycles

The Project Management Centre

  • Projects, Programmes & Portfolios
  • The Project Environment (PESTLE)
  • The Business Case
  • PM Processes
  • Project Success Criteria

Organising a Project

  • The Project Sponsor/Board
  • The Project Manager
  • Project Assurance/Support
  • Project Teams

Planning a Project

  • The Project Management Plan
  • The PID/SoW
  • Product-Based Planning
  • Activity-Based Planning
  • Baselining

Scheduling a Project

  • Networks
  • Float
  • Critical Path Analysis
  • Milestones


  • Top Down/Bottom Up
  • Delphi Technique
  • Factoring
  • Work Distribution
  • Effort vs Duration (Weinburg’s Rule)

Managing Resources

  • Resource Types
  • S-Curves
  • Resource Histograms
  • Resource Scheduling

Controlling a Project

  • Stages & Tolerance
  • Earned Value
  • Forecasting
  • Computer Based Tools

Managing Scope

  • Scope Planning / Definition
  • Scope Verification
  • Scope Change Control

Managing Communications

  • Authorities
  • Decision Making
  • Reporting
  • Project Issues

Managing Risk

  • Investment Appraisal
  • Risk Identification/Analysis
  • Response Development/Control
  • Risk Technique

Managing Quality

  • Quality Management
  • Quality System
  • Quality Assurance
  • Quality Control
  • Customer Quality Expectations

Managing Change

  • Change Management
  • Change Control
  • Configuration Management

Managing Procurement

  • Procurement & Contract Management

Managing People

  • Teamwork
  • Conflict Management
  • Health, Safety and Environmental Management

Closing Down a Project

  • Handover
  • Follow-On Actions
  • Post-Project Review
  • Lessons Learned
  • Project Filing

Exam Technique

  • How to approach the exam

Exam Simulator

  • Randomised exam questions to test understanding

Anything goes.